The sole purpose for the Carrier Response website is to provide an online system for carriers and brokers to respond to performance reports made about their company.
Help Resolve Transportation Issues Problems and misunderstandings arise in the transportation industry. They can be unavoidable at times. Fortunately, most basic issues can be resolved simply through communication between the involved parties.
If your company received a report from a broker or shipper requesting you to respond using a special 10-digit response code, then this is your opportunity to address the outstanding issues before others in the industry are alerted about the report.
Responding Is Quick and Easy It only takes a minute to respond to a report. And it may not be too late, as long as you are responding within the 72-hour time period from when the report was issued.
Your online response cannot be edited or deleted by the company that submitted the report, thereby ensuring the information you provide is represented accurately and maintained for the record.
Based on your response, problems may get resolved, and the company issuing the report may choose not to release it. In either event, this is your one chance to share information about your side of things for the record.
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